Frequently Asked Questions
Everything you need to know about crafting your perfect home.
What is the standard shipping timeframe for furniture?
Most in-stock items ship within 3-5 business days. Larger furniture pieces delivered via our white-glove service typically arrive within 2-3 weeks depending on your location.
Do you offer a warranty on Hammersmith products?
Yes, all Hammersmith home goods come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your wood products sustainably sourced?
Sustainability is at our core. We partner with suppliers who utilize FSC-certified timber and eco-friendly finishes to ensure your home is as green as it is beautiful.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the color and texture match your space perfectly.
Do you provide assembly services for large items?
Our White Glove Delivery option includes full assembly, room-of-choice placement, and removal of all packaging materials for a hassle-free experience.